Nossa

Terms of Service

Status: DRAFT — not yet in effect. Must be reviewed by counsel before Nossa CRM accepts a customer.

Last updated: 13 September 2026

1. Who you are contracting with

These terms are between you and OhSnap AR LLC ("OhSnap", "we", "us"), a limited liability company registered in the United States.

  • Registered address: OhSnap AR LLC, 2222 Peachtree Rd NW, Atlanta, GA 30309, United States
  • Contact: support@nossacrm.com

They cover nossacrm.com and the Nossa CRM application. nossa.app and nossacrm.app redirect here and are covered by the same terms.

By creating an account you accept these terms. If you are accepting on behalf of a company, you confirm you are authorised to bind it.

2. The service

Nossa CRM is a customer relationship management product. It stores your contacts, deals, conversations and automations, and can draft messages and summarise threads using AI.

We may change the product. If we remove a feature you depend on, or change it in a way that materially reduces what you get, we will tell you at least 30 days beforehand.

3. Your account

You are responsible for your account and for anyone you invite into it. Keep your credentials to yourself, and tell us promptly if you think they have been compromised.

You must be at least 18 and using Nossa CRM for business purposes.

4. Your data stays yours

You own your content. Contacts, messages, deals, files — everything you put into a workspace belongs to you. We claim no ownership.

We hold it to provide the service, on your instructions. Our handling of personal data is set out in the Privacy Policy, which forms part of these terms.

You can export it. Per-workspace export is available and does not require our involvement or permission.

We do not train AI models on it. We use Anthropic's commercial API under terms that do not permit training on customer inputs or outputs.

5. What you must not do

You may not use Nossa CRM to:

  • send messages to people who have not consented to receive them, or in breach of the TCPA, CAN-SPAM, LGPD or any equivalent law
  • send unlawful, deceptive, harassing or knowingly false content
  • impersonate anyone, or misrepresent who a message is from
  • upload malware, or attempt to breach or probe our security or another customer's data
  • resell or white-label the product without a written agreement with us
  • circumvent usage limits, or use automation to degrade the service for others

Messaging consent is your responsibility. When you send a text or email through Nossa CRM, you are the sender. You must hold the consent the law requires, honour opt-outs, and keep your registered A2P campaign samples accurate. We provide consent tooling and automatic STOP handling; we cannot provide the consent itself.

We may suspend an account that is causing harm — spam, abuse, a security threat — and will tell you why. Where it is safe to do so, we will warn you first.

6. AI features

Drafts are proposals, not decisions. Nothing customer-facing is sent without a person approving it, and every AI-originated write is attributed and reversible. You set how much autonomy AI has in each workspace and can switch it off entirely.

AI output can be wrong. Review it before it goes out. You remain responsible for what is sent from your account, whoever or whatever drafted it.

7. Payment

Plans are billed per workspace, in advance, and renew automatically until you cancel. Usage above your included allowance — messages and AI — is metered and shown on your invoice.

Prices may change with 30 days' notice. A change never applies to a period you have already paid for.

Cancelling stops the next renewal and takes effect at the end of the current period. We do not pro-rate part-months. Export your data before you cancel; see section 10.

Fees are exclusive of tax. Where we are required to collect it, it is added.

8. Availability

We aim for high availability but do not offer a contractual uptime guarantee at this stage. [OPEN: whether to commit to an SLA, and at which tier.]

We may take the service down for maintenance, and will give notice where we reasonably can.

9. If something goes wrong

The product is provided "as is". To the extent the law allows, we exclude implied warranties of merchantability, fitness for a particular purpose and non-infringement.

Neither of us is liable for indirect, incidental or consequential loss, or for lost profits, revenue or goodwill.

Our total liability in any 12-month period is capped at what you paid us in the 12 months before the claim.

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. Some jurisdictions do not allow these exclusions, in which case they apply only as far as permitted.

10. Ending the agreement

You may close your account at any time. We may end it with 30 days' notice, or immediately for a material breach of section 5.

When an account closes:

  • you can export your data for 30 days
  • after that, we delete it within 90 days, subject to the ledger retention described in the Privacy Policy
  • any fees already due remain payable

11. Confidentiality

Each of us may learn confidential information about the other. Neither will use it except to perform this agreement, or disclose it except to people who need it and are under a duty of confidence. This does not cover information that is public, already known, or independently developed.

12. Changes to these terms

We will post changes here and update the date. For material changes we will email you at least 30 days beforehand. Continuing to use Nossa CRM after they take effect means you accept them. If you do not, cancel before then and we will refund the unused part of your current period.

13. Law and disputes

These terms are governed by the laws of the State of Georgia, United States, without regard to conflict-of-laws rules. Disputes go to the courts of that state, and each of us submits to their jurisdiction.

If you are a consumer in the EEA, the UK or Brazil, this does not deprive you of protections you have under the mandatory law of where you live.

14. General

These terms and the Privacy Policy are the entire agreement between us. If a provision is unenforceable, the rest stands. Not enforcing something is not a waiver of it. You may not assign this agreement without our consent; we may assign it as part of a merger or sale, on notice to you.

15. Contact

OhSnap AR LLC support@nossacrm.com

OhSnap AR LLC, 2222 Peachtree Rd NW, Atlanta, GA 30309, United States